1. INTRODUCTION

1.1 We are committed to safeguarding the privacy of our clients and website visitors; in this policy we explain how we will treat your personal information.
1.2 By being our client or using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. COLLECTING PERSONAL INFORMATION

2.1 We may collect, store and use the following kinds of personal information:

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. USING PERSONAL INFORMATION

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:

(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) supply services to you purchased directly through our team or through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications;
(i) provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information;
(j) deal with enquiries and complaints made by or about you relating to our website;
(k) keep our website secure and prevent fraud; and
(l) verify compliance with the terms and conditions governing the use of our website.
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.
3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.6 All financial transactions are handled through our bank account or through our credit card payment services provider, Worldpay. You can review the provider’s privacy policy at https://www.worldpay.com/uk/privacy-policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make over the telephone with us, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. DISCLOSING PERSONAL INFORMATION

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies this means any subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
(d) to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5. INTERNATIONAL DATA TRANSFERS

5.1 Information that we collect will be stored and processed in the UK and not transferred between any other countries in which we operate in.
5.2 Personal information that you allow to be published on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.3 You expressly agree to the transfers of personal information described in this Section 6.
6. RETAINING PERSONAL INFORMATION

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk.
7. SECURITY OF PERSONAL INFORMATION

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure password and firewallprotected servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8. AMENDMENTS

8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email.
9. YOUR RIGHTS

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. THIRD PARTY WEBSITES

10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties. We do direct some visitors to Booking.com and their privacy and cookie policy can be read at: https://www.booking.com/general.en-gb.html?aid=838581;sid=57622c85fbf94f3897b12cb131ce75f0;tmpl=docs/privacypolicy; from_cb=1&_ga=2.40724385.2002584096.1527066710-975464208.1527066710
11. UPDATING INFORMATION

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. COOKIES

12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 We use both session and persistent cookies on our website.
12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use both session and persistent cookies to recognise a computer when a user visits our website OR track users as they navigate the website OR improve the website’s usability OR administer the website OR prevent fraud and improve the security of the website OR personalise the website for each user OR target advertisements which may be of particular interest to specific users OR validate authenticated users’ sessions OR facilitate the use of our website search engine.
12.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu and clicking “Settings”, “Show advanced settings” and “Content settings” and then selecting “Block sites from setting any data” under the “Cookies” heading.
12.8 Blocking all cookies will have a negative impact upon the usability of many websites.
12.9 If you block cookies, you will not be able to use all the features on our website.
12.10 You can delete cookies already stored on your computer; for example: (a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie- 11);

12.11 Deleting cookies will have a negative impact on the usability of many websites.
13. DATA PROTECTION REGISTRATION

13.1 We do not need to be registered as a data controller with the UK Information Commissioner’s Office.
14. OUR DETAILS AND CONTACTS

14.1 This website is owned and operated by Trust Events Limited.
14.2 We are registered in England and Wales under registration number 03829637, and our registered office is at 6 Oxford Street, Lambourn, Hungerford, Berkshire, RG17 8XP.
14.3 Our principal place of business is at Archway House, River Street, Windsor, Berkshire, SL4 1QT.
14.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form(s);
(c) by telephone, on the contact number published on our website from time to time, currently
01753- 841666; or
(d) by email, using the email address published on the “Contact us” page of our website from time to time, currently sales@trustevents.co.
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